VersaWorks Custom Settings

With the advent of the VersaUV family and its incorporation of white ink and gloss layers, it has become increasingly important to understand how these colors are treated within VersaWorks. I have been on many LEC installations lately and the most common issue that both the dealer and the end user have encountered is the process of setting up files that take advantage of these added features on the LEC.

Hopefully by now, we all know how to create a Contour Cut line in our design applications and can effectively demonstrate that technique to our customers. Very simply, the designer should create a Spot Color in their design application and name that Spot Color “CutContour”, taking care to spell it properly and use upper case and lower case letters exactly as indicated. VersaWorks will then “see” that Spot Color and apply it as a cut line when outputting the print/cut job. Likewise, you can utilize Spot Colors to apply other VersaWorks features to your design, everything from “Perf” Cutting, to the Variable Data and Custom Colors like White and Gloss. Simply create a Spot Color indicating the specific color or feature you want to take advantage of and use it in your design. VersaWorks will recognize it and perform whatever function that Spot Color called for.

Keep in mind that the CutContour, RDG_WHITE and RDG_GLOSS are available as a Color Library located in the Swatch folder of VersaWorks and can be installed directly into either Illustrator or Corel. The following is a list of common Spot Colors and their associated functions in VersaWorks. Keep in mind that these are the preloaded colors with specific functions. You can always create your own Spot Colors for such tasks as remapping colors, or even use the Spot Color libraries such as the Roland Color System Library if you wish.

Illustrator Swatch Settings – create your own swatch or load the Roland swatch library from VersaWorks.

CutContour – Adding a hairline stroke using CutContour as the Spot Color around your design will tell VersaWorks that you have added a Cut Line. VersaWorks will cut this hairline instead of printing it.

PerfCutContour – Similar to CutContour, except adding this outline around your design will activate the Perf Cut feature in VersaWorks (found under the Cut Controls section of the Job Settings). The Perf Cut controls allow the user to set the depth of the perforated portion of the cut (how deep into the backing material the blade will cut) as well as the lengths of both the “normal” cut and the perforated cut segments.

RDG_WHITE – Filling a shape with this Spot Color will tell VersaWorks to print white in the selected areas (only applies to LEC-300 and XC-540W printers).

RDG_GLOSS – Filling a shape with this Spot Color will tell VersaWorks to print using the clear varnish ink (LEC-300 printers only).

VDP_XXXX – Use of the Spot Color beginning with “VDP_” indicates Variable Data. In these cases, the “XXXX” would be the specific
name of the data involved. For example, “VDP_NAME” would represent a Variable Data field associated with names. The actual data to be printed would reside in an Excel spreadsheet under a column with the same name as the field (See VersaWorks Help for detailed instruction).

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Comments

127 Responses to “VersaWorks Custom Settings”

  1. Steven on December 7th, 2010 7:32 pm

    I have a customer who wants decals printed and cut to shape and they want them perforated so they can easily give them out in sets of 2. Does PerfCutContour work on all Roland printer/cutters, specifically the SP-300i? Can it work in a job that also uses CutContour?

  2. Dede Sabey on December 13th, 2010 7:17 pm

    The answer to both questions is yes. I would recommend keeping spare blades and cutter protection strips on hand, since PerfCutContour is harder on them than CutContour.

  3. Frank on February 4th, 2011 2:35 pm

    Can VersaWorks handle a grayscale image (colorized to the varnish spot color in Illustrator) for varnish? I’ve been trying to make varnish plates in Photoshop, but I’m not having much luck.

  4. Dede Sabey on March 1st, 2011 6:21 pm

    Hi Frank,
    Yes, VersaWorks can handle grayscale images, such as a varnish spot color in Illustrator. We have a support document describing the steps. The support document can be found at http://support.rolanddga.com/docs/Documents/departments/Technical%20Services/Manuals%20and%20Guides/LEC_AdvancedFilePreparation.pdf

    Dede

  5. Sean on March 13th, 2011 10:18 pm

    Perhaps posting in the wrong place but … can I use the perf cut contour feature on thick media ?? I am producing graphics for the offroad market and am cutting vinyl/lam with a combined thickness of 18mils.
    CutContour works fine with a 60 degree blade, 175 grams of pressure, two passes but I haven’t had any luck with Perf Cut Contour and I’d really like to be able to use both features.

  6. Dede Sabey on March 15th, 2011 5:01 pm

    Hi Sean. No worries. We can respond to you wherever you post your comment. Here is an answer from our Product Management team:

    PerfCut settings are very dependent on media, and getting them right will require some experimentation. I’d recommend some practice cuts at different speeds and pressures until you get your desired results. With the right combination of low speed and high pressure it should be possible to perform the cuts you need. Remember that PerfCut tends to be very hard on blades and protection strips, so keep spares on hand and follow these tips:

    1. Always adjust the cutter cap to expose just enough blade for cutting through media completely.
    2. Always use a fresh 60 degree blade.
    3. Dense media requires much slower cutting speeds.
    4. Check and replace the cutter protection strip as needed.
    5. Adjust the cut pressure and test… repeating & adjusting until the best setting is achieved.

  7. Haroon on April 21st, 2011 5:12 pm

    i am having issues with CutCountour. Although I have followed the instructions as per the manuals I can’t get the cutting right. Instead the CutCountour color selected prints without cutting.Need help desperately. SP540i

  8. Dede Sabey on April 22nd, 2011 6:32 pm

    Hi Haroon,
    Thank you for your note. I’ve notified my good friend Bob at TelPro in South Africa and he will be getting in touch with you shortly to help you with your problem.

    Telpro Management (Pty) Ltd
    Tel. 27 11 466 1551
    http://www.rolanddg.co.za

    Dede

  9. Tollan Black on August 9th, 2011 4:09 pm

    Can the swatches for White ink and Metallic inks be used in Photoshop?..if so How?
    I have customers supplying jpg and psd files that they want to have the White printed (printing on Reflective and they don’t like the “silver” look of the Reflective as the White of their design).

  10. Dede Sabey on August 11th, 2011 5:16 pm

    Hi Tollan,
    In Photoshop, create a spot color channel and rename the spot color channel with the RVW spot color for MT or White (RDG_WHITE or RDG_MetallicSilver). Add the MT/White graphics to this spot color channel – see the screenshot —the example includes both MT and White channels. Then save the file as Photoshop PDF.

  11. Paul D'Arcy on September 2nd, 2011 12:11 am

    Maybe this is not the correct place to ask, however we just purchased a SOLJET PRO III XC-540MT and I was wondering is there anyway to print white in a lower resolution like 360 x 720 or 720 x 720. It would be good if we could overide the default resolutions on white.

  12. Dede Sabey on September 6th, 2011 7:15 pm

    Hi Paul,
    Thank you for your note. Due to a single channel, opaqueness, and dry time, the mentioned lower resolution modes are not available for ‘white’.

    Hope that’s helpful. Let me know if you have more questions.

    Dede

  13. Sedrick Savoy on November 29th, 2011 10:58 pm

    I own a Roland VS-640 printer and i am using it to make several tshirt designs….I have the Roland Heatsoft Transfer Material….I am having a problem setting the force, and offset….i have tried many different options….i am getting a new blade because it only cuts well on larger images and letters but when it comes to finer detail it messes up the job really bad….Can anyone suggest some good settings once i replace the blade

  14. Craig LaBue on December 10th, 2011 8:27 pm

    Having trouble with cutcontour also. Windows 7. Corel x5. Latest versaworks updates. Onboard cutcontour won’t work from corel. Have read and tried everything but still not working.

  15. Dede Sabey on December 13th, 2011 1:24 am

    Hi Craig, Thank you for your questions. Here is a quick answer from our Product Managers:

    Roland Color libraries are included in Corel X5. First thing you should do is to open the ‘Roland VersaWorks’ palette in CorelDraw. Once this palette is opened, “CutContour’ is the first spot color, make sure that you are using this color. Another item you should double check is that make sure you are assigning the ‘outline’ of the cut object with ‘CutContour’ spot color and assign ‘Hairline’ as width. When exporting out as .eps from Corel, make sure ‘Convert spot colors to RGB’ is not checked. If you have tried these and still can not get the Corel eps file to cut, give our Technical support a call at 800-8542-2307.

    Thanks!

  16. scott on January 4th, 2012 4:13 am

    Hello Everyone!
    I have a question, until recently I have been using a plotter for my cutting, but a lot of jobs recently have forced me to go to my Versacamm SP54. I use Versaworks, and I can’t seem to find where I can CUT by color, meaning for example.
    If I were doing the Cubs logo (I’m not lol)but it is red/white/blue…Can Versaworks just send the blue portion of the project to cut, then load red vinyl for that, then white?
    I have been using a cutter with a sign program that allows that a lot easier than what I have found so far with versaworks
    Any info would be greatly appreciated.

  17. Dede Sabey on January 4th, 2012 5:32 pm

    Hi Scott! Roland VersaWorks is a rip software that does cut by assigning cut line with spot color named ‘CutContour’. For your job, you must assign ‘CutContour’ color to your ‘blue’ line first and release the cut job. Then, assign it to ‘red’ line and release it as second job and so forth.

    By the way, have you heard about the contest we’re holding for Roland owners? There are great prizes and its free to enter! We’re accepting entries through Jan 29th. http://www.rolandcreativeawards.com

    Dede

  18. Renée Erberth on January 11th, 2012 1:34 pm

    Hi,

    I’m having problem printing white on my 540MT.
    Even though I follow the manual regarding all settings, white won’t get printed. It always ends up in an empty sheet.
    My current test is a simple cube filled with RDG_WHITE.
    Is there some other setting that may be conflicting with white printing? Either in VersaWorks or the printer itself?

    BR /Renée

  19. Dede Sabey on January 11th, 2012 11:08 pm

    ‘Hi Renée, please perform a nozzle print test on the printer to ensure that ‘white’ is printing. On VersaWorks, make sure that you’ve selected a ‘White’ profile – available only in clear media such as ESP-CL to print the job. For further assistance, please refer to this document (if necessary, copy and paste the below url): http://support.rolanddga.com/docs/Documents/departments/Technical%20Services/Manuals%20and%20Guides/XC-540W_USE2_EN_R2.pdf

  20. lily on February 14th, 2012 8:19 pm

    I started laminating my decal stickers after printing and feeding them back to the machine to perform cutting. I’m having a hard time getting perfect cuts. Any suggestions on what kind of settings I should use, what I should check, or what I should change?

    -printing on Orajet white 3165gra-010
    -laminating it with oraguard laminating film 200
    -default media to PCV3(MT)
    -Cut Speed of 30
    -Pressure of 230gf

    Please advice thank you.

  21. Dede Sabey on February 29th, 2012 4:15 pm

    Hi Liliy,
    First, check the blade and change the blade if the blade tip is either worn-out or broken. If you’re using a 60 degree blade, make sure to change the offset to 0.500mm (for 45 degree blade, the offset value is 0.250 mm). Next, check the cutter protection strip (the teflon strip on the print platen); make sure that this strip is clean and has no deep cut grooves – deep cut grooves on the strip can affect the cut. Change the cutter protection strip if necessary. Finally, make sure that enough blade is exposed on the blade holder.

    As for the setting, for intricate cuts, slowing down the cut speed is highly recommended. So, if your print/lam./cut objects are intricate and highly detailed, please slow down the cut speed – typically down to about 15.

    Hope that’s helpful!

  22. Sara Bienek on March 5th, 2012 8:45 pm

    I like this website so much, saved to fav. “I don’t care what is written about me so long as it isn’t true.” by Dorothy Parker.

  23. Kyle on March 23rd, 2012 7:02 pm

    Hello Sara,

    I am having trouble printing a decal with a stroke around it. Do you have a suggestion of a way to set up the artwork with the contour cut so we can do this. When we put the artwork in the contour cut line shifts in versa works. If you need more info please email me.

    Thanks

  24. Dede Sabey on March 26th, 2012 5:55 pm

    Kyle,
    You may need to perform a ‘print and cut alignment’ on the your Roland print/cut device. Follow the instruction from the printer’s ‘user’s manual’. http://support.rolanddga.com/docs/Documents/departments/Technical%20Services/Manuals%20and%20Guides/XC-540%20User%20Manual.pdf (see pages 105 & 106).

    Dede

  25. Crazy Native on April 5th, 2012 8:02 pm

    CutContour no longer works in Corel x6 anybody know why? You think it would be as simple as using the pallet from x5 but nope…. anybody using x6 and able to contour cut?

  26. Dede Sabey on April 9th, 2012 11:35 pm

    Hi Crazy Native!
    I’ve talked with our product experts and they have confirmed that they tested X6 and found no problems. Their suggestion is for you to contact Tech Support for file troubleshooting. (800) 542-2307 Thanks for reading our tips & tricks blog!

    Dede

  27. Jon Hidden-Coley on April 12th, 2012 1:01 pm

    Hi.

    I’ve just upgraded our PC that runs Versaworks. The original PC ran under Windows XP and the new one is under Windows 7 – 64 bit. I have installed Versaworks 4.5.0 on the new PC but it’s not showing the “marching ants” on the preview and my XC-540 won’t cut the file. I’ve tried the same file on the old PC and the marching ants show up fine. Any ideas?

    Thanks,

    Jon.

  28. Chris on April 12th, 2012 4:16 pm

    Hi, I’m also having a problem with Corel X6. On my screen the cutpath is there with the correct name, but when I save it and someone else tries to open it it reverts to white. There’s nowhere I can find in X6 to save custom colours in with the files – any ideas?

  29. Dede Sabey on April 12th, 2012 5:29 pm

    Hi Jon,
    Try this… Close Versaworks and then go to START>All programs and left click once on the Roland Versaworks folder. Click on ‘Initialize Application’ then click ‘Yes’ to initialize program. Once you have done this you can open Versaworks again and bring in the print/cut file and you should be able to see the marching ants again.

    Happy printing!

  30. Dede Sabey on April 12th, 2012 8:38 pm

    Hi Chris,
    It does sound like the file isn’t being saved correctly to preserve the spot color data. There are many factors that could be affecting this. Keep in mind that if its saved in X6, it needs to be opened in X6. X4 and X5 can’t open X6 files. Beyond that, we’d recommend that you call Tech Support for more detailed troubleshsooting. 800-542-2307 (agents standing by!)

    Dede

  31. Daniel on April 19th, 2012 4:31 am

    Hi Chris,
    You’ll need to check if your file has been saved in a EPS format. Make sure that the file is saved with the poscript level selection is on 3 and make sure that you have correctly added your cutpath color into your color palette.

  32. Adam on May 18th, 2012 2:42 am

    Hello.
    I’m having the hardest time getting the correl program and my Roland to print the same clors I have gone in and changed many settings but it doesn’t seem to work. Any advice?

  33. Dede Sabey on May 29th, 2012 3:05 pm

    Hi Adam,
    Color management is a complex subject and one that some people spend years studying. There’s no way for us to summarize best practices in a reply here. THere are several webinars in our archive about Color Management (http://www.rolanddga.com/training/webinar/archive/) and I would suggest calling in to our Tech Support Team who can give you some tips verbally: 800-542-2307.

    Dede

  34. martin leer on June 9th, 2012 8:18 am

    Hi,I’ve upgraded to x6 graphics suite from x4,I cant print white in x6 to versaworks ? Still can in x4 ? The problem is now all my designs are now in x6 and wont open in x4 ?????????? What’s going on ? Even tried 32bit and 64bit.Not impressed with this at all !Any body got the answers ?

  35. Dede Sabey on June 14th, 2012 11:09 pm

    Hello Martin,
    Roland technical support can confirm that the spot color library, including white, will work in CorelDraw X6. The library is already embedded into Corel; no manual installation necessary (like it was for Corel X4). We’ve sent you by email the screen shots of our test.

    As for your X4 files not opening in X6, that is a discussion you will need to have with Corel support. Go here to find their contact info: http://www.corel.com/corel/pages/index.jsp?pgid=800034

    Thanks

  36. Paschal D'Arcy on June 24th, 2012 6:50 pm

    Hi,

    I hav recently moved my Roland Versaworks, onto a new PC, I have an SP300i and an SP300, since moving the software, everything is working fine, things generally see faster, except when I send the file to the printer, there seems to be a delay of a number of minutes before the printer starts printing, with the only PC, (assuming the printer was heated),the print would start within seconds, is there something I am missing?

  37. Dede Sabey on June 26th, 2012 11:02 pm

    Hi Paschal,
    Hesitation, or delay, in delivering print data to the machine is generally related to a network throughput issue, or possibly a Windows Print Spooler Service problem. To find a solution, more details will be required, we recommended that you call local UK Roland support at +353 (0) 1 484 5986 or email support online here: http://www.rolanddg.co.uk/content/public/support-centre/OnlineSupportCentreHome.aspx.
    Thanks,
    Dede

  38. Tanya on July 11th, 2012 2:40 pm

    Hi There,

    I have a Roland SP 300 and i’m trying to figure out how to do a manual print cut alignment. I’ve done serveral alignments through the menu board, however neither of them have worked. Would you have a website i might be able to visit to read up on how to do this? Thank you in adavnce for your time and consideration.

    Regards,
    Tanya

  39. Dede Sabey on July 11th, 2012 5:54 pm

    Hi Tanya,
    Thanks for buying a Roland! I talked with our tech support department and they recomend talking with your dealer. If the print/cut alignments through the menu don’t work, then your printer likely needs service. Here is a troubleshooting document that might help. http://support.rolanddga.com/docs/Documents/departments/Technical%20Services/Manuals%20and%20Guides/Service_Doc_PrintCut.pdf If you need more information, you can contact our Tech Support department. They are very helpful and very responsive. rxpress@rolanddga.com or 800-542-2307

    Dede

  40. bryan suits on July 18th, 2012 2:53 am

    Have a roland sp 300, recently I lost the driver for the roland and reloaded it. now my roland will not print and cut only print. need help ASAP losing lots of customers.

    V/R

    Bryan

  41. Dede Sabey on July 18th, 2012 6:48 pm

    Hi Bryan,
    Here is a document that might help. If you follow the steps and are still having a problem, call our Tech Support Department and they can walk you through it. 800-542-2307

    http://support.rolanddga.com/docs/Documents/departments/Technical%20Services/Manuals%20and%20Guides/SP300_Print_Cut_Lam_workflow.pdf

    Dede

  42. Tanya on July 23rd, 2012 10:55 pm

    Hello Again,

    first i would like to say thank-you for the info above, it was a big help. Now with my SP300, the pressure pump is losing pressure if it isn’t used daily. How would i fix this? Any help you could provide is better than none…lol. Thank you once again n advance for your time and patience.

    Regards,
    Tanya

  43. Dede Sabey on August 1st, 2012 11:36 pm

    Hi Tanya,
    I talked with our Tech Support department and they said they can easily help you out, but they need more information from you… like how old your machine is, when you last did your cap top maintenance (it’s recommended every 6 months), etc. Its best to give them a call so they can get all the details and give you a solution. You can reach them at 800-542-2307 in the United States.

    Thanks,
    Dede

  44. Gord on August 18th, 2012 5:02 pm

    I have a SP300v and I am having color issues. I printer one job and the green came out dark green as it was suppose to then when I went to print the same job the green came out very light and all the colors were off. I did a cleaner and tried again with the same results. I then tried another job and the red came out pink, so then I tried a black and white job and it came out with a pinkish hue to it.

    Thanks for any help you can give

    Gord

  45. Dede Sabey on August 20th, 2012 5:42 pm

    Hello Gord,
    Sorry to hear you’re having trouble. To help us determine if issue is in Versaworks or with the printer please give our Tech Support Dept. a call at 1-800-542-2307 Ext. 1 so they can go over issue with you. Agents standing by.

    Dede

  46. jenny on August 23rd, 2012 1:43 pm

    I know how to print variable data but is it possible to print AND cut variable data, for example contour cut a list of names?

  47. Dede Sabey on August 23rd, 2012 6:18 pm

    Hi Jenny,
    What a fun idea. Unfortunately, there is no way to cut each name individually because VersaWorks doesn’t have the ability to assign cut lines to the data once it’s imported into VersaWorks. It’s a great idea and I understand our engineers are working on adding that functionality in the future (no ETA though). The best solution (within VersaWorks) is to create a cutcontour box around the variable data field. There are some other RIPS on the market that do have that capability such as Wasatch, Onyx, SignLab and FlexiSign. Hope that helps.

    Dede

  48. matt on September 4th, 2012 1:00 am

    Hi Dede- I have a vs540 and am using corelx5 – am printing out lots of small labels and contour cutting them – problem is when the cutting starts the machine will cut the labels printed in one line – skip a few and then cut the rest – then it comes all the way back once the job is done and cuts the remaining ones – how does versaworks determine which items are cut first & last – ie how can I fix it so the machine cuts all the labels in a nice even order from left to right on the print – (I do print thousands of these and it does waste a bit of time – and each time the machie does this I lose a bit of cut accuracy) – is this a corel issue or a versaworks issue? Please help.

  49. Martin on September 4th, 2012 7:42 pm

    Dear Sirs,
    I would like to get an information-we have bought Roland Versacamm SP-540. I was wondering, is it possible to perform contour cutting after lamination.
    Second qeustion is can I delay contour cutting, when the ink is not dry yet?
    Thanks, Martin

  50. Dede Sabey on September 5th, 2012 2:36 pm

    Hello Martin,
    Thank you for purchasing a VersaCAMM. The answer is YES, on both counts. For instructions on print, laminate, cut, please see this tips & tricks article: http://tipsandtricks.rolanddga.com/print-cut/four-essential-workflows-a-roadmap-to-printcut-success/. In order to delay countour cutting when ink is not dry, you can use the feature called “Feed for dry” which will allow you to specify how long the printer will wait after printing until it begins contour cutting the job. If you’re using the SP-540V, hit the menu button on the machine and scroll down until you find “Feed for Dry”.

    Hope that’s helpful. Happy printing!

    Dede

  51. Dede Sabey on September 6th, 2012 6:26 pm

    Hello Matt,
    The cutting sequence is determined by the order in which each cut line was created in Corel Draw, not by Versaworks. For example if you created ten items to print and cut then copy/pasted to another area and duplicated those steps several times, the cut sequence will follow the order of those steps. Please contact Roland Support at 800-542-2307, and one of our Technical Support Reps can discuss a possible solution with you.

    Thanks,
    Dede

  52. JImi on September 25th, 2012 2:47 pm

    Hi, Jimi here from Premier Digital Dynamics. I have a versacamm sp540w the last 3 days magenta is not printing. I went threw cleaning cycle, it worked. The second day, same thing. Thethird day , cleaned, nothing, medium clean strted to come back, cleaned again, now working. What would cause this?????

  53. Dede Sabey on September 25th, 2012 4:09 pm

    Hi Jimi!
    I asked Tech Support about your situation and their recommendation is to call your dealer. There are several possible causes and they don’t have enough information to accurately diagnose the issue. Based on the description provided, they believe the printer requires inspection and repair by a Roland authorized dealer. Please call your dealer to arrange a service visit. If you don’t have a dealer that you normally work with, you can find one using our locator utility here: http://www.rolanddga.com/dealers/.

    Thanks,
    Dede

  54. Hershel on September 29th, 2012 5:42 pm

    I have a Roland Sp 300 V it has been stopping before the job is finished and say’s Now Prossesing and never starts back up. I had VW 2.4 and it would stop at 8ft of a 10 ft job. I upgraded to VW 4.6 and now it only prints out about 4 ft of the same job.

  55. Dede Sabey on October 3rd, 2012 12:32 am

    Hello Hershel,
    Thank you for being part of the Roland Family. The issue you are having sounds like a communication error. Here are a few things to check.
    1. Make sure that you are not using a USB cable that is longer than 10 feet. Try a different USB cable.
    2. Clear out all unnecessary files in the Roland Versa work Print Queue. You can also reinitialize Roland Versaworks to set it back to factory default. Keep in mind you will lose any files in your print queue if you reinitialize the program. To reinitialize Roland Versaworks, you need to click on start – program – Roland Versaworks and initialize application.
    3. Turn off the main power on the SP-300V for a few minutes to clear out the buffer on the printer.
    4. Update the firmware on your SP-300V. Here is a link to download the latest firmware. http://support.rolanddga.com/_layouts/rolandreports/_productsupportsearch.aspx?pf=Wide+Format+VersaCAMM+Inkjets&pm=SP-300V/540V. The latest version of the firmware is 7.3.
    5. If you are still having issue after trying all the following steps, you can give tech support a call at 800-542-2307 ex 1.

    Thanks,
    Dede

  56. Andy on October 16th, 2012 6:44 am

    Hi,I have problem finding color profile for Roland VersaCamm Vs640 to print on solvent metalic (textile from Forever). It doesn’t look sharp even I try to higher the temp. Where can I find or how to set the profile, thanks

  57. Dede Sabey on October 18th, 2012 1:01 am

    Hi Andy,
    We provide profiles for all Roland Certified media, but I don’t believe any of our media are similar to the one you describe (“solvent metallic textile from Forever”). We would recommend that you contact the manufacturers of the media you’re using and see if they have a profile that you can use.

    Dede

  58. David on October 24th, 2012 6:40 am

    I have a Roland SP300. is it possible to make the perfcut function cut at two different profiles within the same file. i want the outline to fall away easily from the waste media (say a 50mm cut interval) yet i want a section of the cut out to have more resistant to coming away from the shape (say a 10mm cut interval). Is this possible?

  59. john on October 24th, 2012 9:55 pm

    Can’t get a CutContour line in corel 12

  60. Dede Sabey on October 26th, 2012 1:07 am

    Hi John,
    Roland has published a guide that illustrates how to add the Roland color library into CorelDraw, which includes the CutContour spot color. You can view that guide online here. If you continue to have difficulty with this process, please contact Roland technical support for additional advice at 800-542-2307.

    Thanks,
    Dede

  61. Dede Sabey on October 30th, 2012 4:14 pm

    Hello David,
    If I understand your question correctly, you’d like to do two perf cuts in the same file. The Roland VersaWorks PerfCut function only allows for one setting when cutting. It is not recommended to reload the completed job and cut a different PerfCut line on the same file. The perforated cut lines on the vinyl can cause the media to get stuck if reloaded. I hope that answers your question. If you’d like to talk further about this issue, please call our Tech Support Department at 800-542-2307.

    Dede

  62. Joe Killeen on November 1st, 2012 6:19 pm

    Hi just wondering does PerfCut work with Flexi sign Pro 10

    Joe

  63. Dede Sabey on November 2nd, 2012 12:04 am

    Hello Joe,
    It’s suggested to use Roland VersaWorks to process all ‘PerfCut’ functions. We’ve published a training video that demonstrates use of the feature. You can watch the video online here:http://youtube.googleapis.com/v/wVbG-ElY55g&hd=1&autoplay=1. As for FlexiSign Pro, we do not have the technical specifications or function information for the application. If you would like to use FlexiSign, it’s strongly recommended to contact Scanvec Amiable for assistance with their product. Please consult with them online at http://www.thinksai.com/Support or call them at 800-229-9044.

    Thanks,
    Dede

  64. Gareth on November 27th, 2012 2:06 pm

    Hi

    I have been Tasked to Print a Banner of 14Metres X 3 Metres,I own Roland VS540.Client has requirement that some Images nees to be reflective.Is there a way to do this or I may Decline the order?
    Thanks

  65. Dede Sabey on November 29th, 2012 12:12 am

    Hi Gareth,
    The VS-540 is capable of printing the banner dimensions you’ve specified. You also mentioned that some images need to be reflective. If your VS is configured with Metallic inks, then you can do this quite easily by using the metallic color library and VersaWorks. For more information on printing metallic color, please view our video webinars. When using Adobe design software, view this video: http://www.rolanddga.com/training/webinar/archive/video_32.asp. When using CorelDraw, view this video: http://www.rolanddga.com/training/webinar/archive/video_34.asp. If you have additional questions, please contact Roland Technical Support to discuss this further. Call 800-542-2307 or email us by completing our online form here: http://www.rolanddga.com/owners/support/email/.

    Dede

  66. Evans on December 10th, 2012 7:52 am

    Hi

    I use Versa art RS640 and i have a jaguar cutter.
    Is it possible to perform print and cut using the two different machines? how please?
    Thanx

  67. Dede Sabey on December 10th, 2012 5:14 pm

    Hi Evans,
    Roland has a process for printing/cutting when using Roland cutters, but this specific process does not work for third party cutters. However, the cutter manufacturer (GCC) has posted a statement on how to accomplish this on their cutter. http://www.gccworld.com/customer_faq.php#4 For additional details on their process, please contact their support for advice (http://www.gccworld.com/sup_contact.html). If you have additional questions related to the RS-640 printer, please contact Roland Technical Support to discuss this further. Call 800-542-2307 or email us by completing our online form (http://www.rolanddga.com/owners/support/email/).

    Thanks,
    Dede

  68. Sturla on December 15th, 2012 8:59 pm

    Hello hope you can help my.

    Was getting used Roland SP-300 god printer bud :=)

    My question is can i not conect this printer to/over Versawork…. whit USB….

    Thanks from Iceland.
    Sturla

  69. Dede Sabey on December 27th, 2012 6:34 pm

    Hi Sturla,
    If you have the original SP-300 printer, a special “dongle” version of VersaWorks is needed (the SP-300v does not have this dongle requirement). Once you have the correct version of VersaWorks installed, please review our published a support guide that explains how to configure the SP-300 and SP-300v with VersaWorks. You can access that guide here: http://support.rolanddga.com/docs/Documents/departments/Technical%20Services/Manuals%20and%20Guides/SP300VonWindows7withVersaWorks.pdf. If you have additional questions or continue to experience issues, please contact Roland DG North Europe to discuss this further. Call +45 88 82 20 00 or email them direct at support@rolanddgn.com.

    Thanks,
    Dede

  70. Vinilo on February 8th, 2013 11:03 am

    My Roland Versaworks for Roland XC-540 does not recognize Cutcontour of FlexiSIGN-PRO 10. What is the reason?

  71. acosta on March 7th, 2013 10:39 pm

    Hi there,

    This may be due to a setting that’s affecting the creation of the spot color in Flexi. VersaWorks also has a very specific name recognition feature – case sensitive and no spaces. The appropriate spelling for a cut line in VersaWorks is “CutContour” and that exact combination of characters must be used.
    For assistance with Flexi, you can always contact SAi for support: http://www.thinksai.com/Support

    If you are located in the US, Canada or Latin America and would like to discuss this topic further, please contact our technical support team call at 800-542-2307 or email us by completing our online form here: http://www.rolanddga.com/owners/support/email/.

    If you are outside of our territory, you can find a local Roland office here: http://www.rolanddg.com/company/d-list.html.

    Thank you,
    Amber

  72. missi on March 21st, 2013 9:06 pm

    When I export an image only the 8.5×11 part of the image is uploading in the versaworks program. Also the cutcontour line is not showing up. I’m designing in Corel, I’ve never had this problem before. Have I mistakenly changed a setting or something?

  73. Lee on April 2nd, 2013 2:54 pm

    I have a SP 540 V – It has been working fine. Today the screen said “Processing” when nothing had been sent to the printer. After clearing the Printer, the LED screen has squares filling the top row of the screen. Nothing else shows. No heat settings, cutter options. Nothing. The printer still works, we send old jobs to it. It just seems that the LED screen doesn’t work. We need that to shut off the heater, and change blade temp etc. Any help would be greatly appreciated. Thanks! FWGRAFIXINK@comcast.net

  74. John Mackenzie on April 12th, 2013 12:58 pm

    Is there anyway of telling my VS-640 to sequentially plot when just cutting vinyl, either in VersaWorks or Illustrator?

    It’s a bit annoying having the vinyl whizzing backwards and forwards when it could just start at the beginning when just cutting text…

  75. Adrian on April 15th, 2013 3:51 am

    Can i use the Blade offset setting to cut inside the normal CutContour.
    Ie, set it to 1mm and make it cut inside the print area, effectifely giving me a small bleed?

  76. Nate on April 17th, 2013 11:59 pm

    Using Corel X3 and recently updated versaworks for first time in a long time with automatic updates. since then cut contour lines dont seem to work for me. when I export into versaworks i can see the marching ants but they wont cut after printing even when print and cut is selected.

    If I go into cut controls after printing and select ‘cut only’ it will cut finr, but not when on ‘print and cut’ which i find strange and hugely frustrating having to go over every job twice, meaning i do get some alignment issues.

    Any help would be greatly appreciated.

    Cheers from Oz
    Nate

  77. Megan on April 29th, 2013 1:55 pm

    Hi,

    We are using the cut contour to do some text and the corners don’t seem to be cutting all the way and the vinyl is tearing. I slowed the cut wayyyy down and It still didn’t fix the problem. What am I doing wrong here? we are using a 45 blade. should we get the 60 degree? what is the 60 typically used for?

    Thanks
    Megan

  78. Eric on May 14th, 2013 10:21 pm

    Im have some problems with my versacamm vp 540 in cut mode, I get my CutContour line in coreldraw x5 around my shape and export it as a tiff dont seem to have an option to export it as eps file, suppose they are the same, anyway when I go into settings menu in versaworks I cant see my shape in the preview pane on the right and when while it seems to rip it refuses to cut, at a loss any help would be appreciated,
    Eric

  79. Travis on May 16th, 2013 7:54 pm

    I have an old Roland SC-500 and Color Choice 4.5v2 and have upgraded to corel x6. My CutContour no longer sends a cut path to the printer. Any ideas on setting up X6 with this old software and printer?

  80. Maureen on June 3rd, 2013 11:16 am

    I have a problem with grey. It always looks green when printed

  81. Daniel GErvais on June 5th, 2013 1:38 pm

    HI, I own a vs 540 with metallic and white inks. I’m having an issue where all prints I do , have pink where there should be white For instance, a cloudy sky will have pink clouds… the blues are perfect, all other colors are perfect but when it comes to white (not white printing, I’m talking printing on vinyl, banner, canvas, white reflective material.. anything wich is basically white printed in highspeed or high quality with the same profiles that used to go fine !! Greens are also a little yellowish… Please help !

    Dan

  82. Cathy on June 6th, 2013 1:57 pm

    I have a verscamm540v- I have a problem with creating a file in adobe (both illustrator and photoshop) and when I print it isn’t the right size. Example- file created at 44 inches by 64 inches at 150 dpi. When printed, it comes out 44 x 63. I have double checked my files and they are showing 64 x 44- what am I doing wrong?

  83. Pam on June 17th, 2013 3:29 pm

    I am having some issues with color and wondered if you had any suggestions.
    I have VersCamm VP-540 and working in Illustrator CS4.

    The majority of the art is a vector based file that has some gradiants and a drop shadow. When I go to print the art it has boxes where the color changes. I believe it is from the drop shadow. When I flaten the boxes are gone but my colors are wrong. Any ideas?

    I also have trouble with the cut contour working only on arts that have the gradiants and photos. It works fine on everything else. Any ideas on this also?
    Thank you for any advice you can give.
    Pam

  84. acosta on June 18th, 2013 10:11 pm

    Hi Missi,

    Thank you for you checking out Tips & Tricks! In order to best diagnose the issue, we recommend that you get in touch with our support team or a local Roland dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.

    You can also reach us by phone at 800-542-2307.

    We hope this helps!

    -Amber

  85. acosta on June 18th, 2013 10:31 pm

    Hi Lee,

    Thank you for reading Tips & Tricks. In order to best diagnose the issue, we recommend that you contact our support team or a local dealer.
    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can reach us by phone at 800-542-2307.

    We hope this is helpful!

    -Amber

  86. acosta on June 18th, 2013 10:41 pm

    Hi Adrian,

    That’s an excellent question. We may have an answer for that on our support webpage: http://www.rolanddga.com/owners/support/.
    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can also reach us by phone at 800-542-2307.
    If you are located outside of our territory, you can find contact info for a local Roland affiliate here: http://www.rolanddga.com/company/internationalPartners.asp.

    We hope this helps. Thank you for reading Tips & Tricks!

    -Amber

  87. acosta on June 18th, 2013 10:43 pm

    Hi Nate,

    Thank you for your interest in Tips & Tricks. In order to best diagnose the issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can reach us by phone at 800-542-2307.

    If you are located outside of our territory, you can find contact info for a local Roland affiliate here: http://www.rolanddga.com/company/internationalPartners.asp.

    We hope this helps!

    -Amber

  88. acosta on June 18th, 2013 11:00 pm

    Hi Megan,

    Thank you for your inquiry. We may have an answer on our support webpage: http://www.rolanddga.com/owners/support/.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can also reach us by phone at 800-542-2307.

    We hope this helps. Thanks for your interest in Tips & Tricks!

    -Amber

  89. acosta on June 18th, 2013 11:00 pm

    Hi Megan,

    Thank you for your inquiry. We may have an answer on our support webpage: http://www.rolanddga.com/owners/support/.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can also reach us by phone at 800-542-2307.

    We hope this helps. Thanks for your interest in Tips & Tricks!

    -Amber

  90. acosta on June 18th, 2013 11:12 pm

    Hi Eric,

    Thank you for checking out our Tips & Tricks blog. In order to best diagnose the issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can reach us by phone at 800-542-2307.

    We may also have an answer for your question on our support webpage: http://www.rolanddga.com/owners/support/.

    We hope this helps!

    -Amber

  91. acosta on June 18th, 2013 11:14 pm

    Hi Travis,

    In order to best diagnose the issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can reach us by phone at 800-542-2307.

    We may also have an answer for your question on our support webpage: http://www.rolanddga.com/owners/support/.

    Thank you for reading Tips & Tricks. We hope this helps!

    -Amber

  92. acosta on June 18th, 2013 11:18 pm

    Hi Maureen,

    Thanks for your interest in Tips & Tricks! In order to best diagnose the issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can reach us by phone at 800-542-2307.

    We may also have an answer for your question on our support webpage: http://www.rolanddga.com/owners/support/.

    We hope this is helpful!

    -Amber

  93. acosta on June 18th, 2013 11:21 pm

    Hi Daniel,

    In order to best diagnose the issue, we recommend that you get in touch with our support team or a local dealer.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can reach us by phone at 800-542-2307.

    We may also have an answer for your question on our support webpage: http://www.rolanddga.com/owners/support/.

    Thank you for your interest in Tips & Tricks!

    -Amber

  94. acosta on June 18th, 2013 11:27 pm

    Hi Cathy,

    That’s an excellent question. We may have an answer for that on our support webpage: http://www.rolanddga.com/owners/support/.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can also reach us by phone at 800-542-2307.

    We hope this helps. Thank you for reading Tips & Tricks!

    -Amber

  95. acosta on June 18th, 2013 11:48 pm

    Hi Pam,

    Thank you for checking out our Tips & Tricks blog. In order to best diagnose the issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can also reach us by phone at 800-542-2307.

    We hope this helps!

    -Amber

  96. acosta on June 19th, 2013 5:11 pm

    Hi John,

    Thank you for your inquiry. Our software engineers are currently investigating ways to address this issue, but unfortunately we do not have an estimated date of completion at this time.

    If you’re located in North or South America and would like to discuss this with one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.
    You can also reach our team by phone at 800-542-2307.

    Thanks for reading Tips & Tricks!

    -Amber

  97. Stuart on July 15th, 2013 2:23 am

    After turning all the heaters to off in the heater config menu (xc540) the print heater still comes on on its own… why? trying to cut things and its coming out like poo.

  98. acosta on July 16th, 2013 1:19 am

    Hi Stuart,

    Thank you for your interest in Tips & Tricks. In order to best diagnose the issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.

    You can reach us by phone at 800-542-2307.

    We may also have an answer for your question on our support webpage: http://www.rolanddga.com/owners/support/.

    We hope this helps!

    -Amber

  99. Shelbi on August 6th, 2013 8:34 pm

    Hi Amber,
    We are new to the digital world and we just purchased a Roland sp300. I was reading previous posts about being able to perforate, is this something we can do on our Roland? If so, how would we go about doing that. Also, the main reason for commenting is because we are trying to print on t-shirt material, and we were just wondering if we had to mirror image?

    -Shelbi

  100. Shaina Shieh on August 9th, 2013 5:46 pm

    Hello Shelbi,

    We would love to speak with you about the matter! We recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.

    You can reach us by phone at 800-542-2307.

    We may also have an answer for your question on our support webpage: http://www.rolanddga.com/owners/support/.

    We hope this helps!

    -Shaina

  101. temitope Adeniji on August 14th, 2013 10:28 am

    Please can I calculate the amount of ink consumed per square feet using 440 ml and 4 color mode on Roland vs640

  102. Miguel on September 12th, 2013 3:14 pm

    we have a new roland 640 and i want to put the old profile on my versawork to the new version of versaworks. my system before is window XP and we shift to windows 8. is this possible?

  103. Shaina Shieh on September 23rd, 2013 4:24 pm

    Dear Temitope,

    Within VersaWorks under Job Properties on the main page you can find the ink consumption for an entire job.
    If you have any more questions you can reach us by phone at 800-524-2307.

    We hope this helps!

    -Shaina

  104. Shaina Shieh on September 23rd, 2013 5:44 pm

    Dear Miguel,

    We would love to help you out with that! We recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.

    You can reach us by phone at 800-542-2307.

    We may also have an answer for your question on our support webpage: http://www.rolanddga.com/owners/support/.

    We hope this helps!

    -Shaina

  105. dawn on October 17th, 2013 2:53 pm

    When I open my layout to rip the size of my layout changes. Not sure why it is doing this.

  106. dani khoury on October 30th, 2013 3:59 am

    i want to print/rip directly from flexisign 8.1.
    is that possible? today i tried to print a grey image and couldn’t do it (PS,AI and corel will do the same thing for grey colors)

    where can i find the roland ICC profiles for flexi?

    tanx in advance

  107. Matthew Taylor on November 20th, 2013 12:22 pm

    I want to set our printer to print and cut the same thing many times, But print and cut each one individually before printing/cutting the next image That way stopping the cut going off alignment and being able to use the take up roll Any ideas?

  108. gez mcgowan on December 5th, 2013 12:22 pm

    HI, i have recently got a BN20, i am having problems with cutting flock, it does not cut into the corners properly, have tried adjusting pressure and speed, and the blade depth, but still no luck. the rest of the flock seems to cut ok, and weeds not to bad. It’s just the corners, where it seems to pick up the fabric and drag it without cutting?
    any help much appreciated!

  109. Dede Sabey on December 17th, 2013 6:31 am

    Hi Dede ↲im having a problem with roland versa works vs 540 , we recently ordered Photo Gloss PE Paper but i am are not able to print on it the ink its not drying & its smearing or smudging i dont know if there is any other way i can change the printer to accept to print on this paper , your help is highly regarded your rogers

  110. acosta on December 27th, 2013 11:44 pm

    Hi Dawn,

    Thank you for checking out our Tips & Tricks blog. In order to best diagnose the cause, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/. Or you can reach us by phone at 800-542-2307.

    I hope this helps!

    -Amber

  111. acosta on December 28th, 2013 12:14 am

    Hi Cathy,

    For assistance with FlexiSign, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/.

    I hope this helps. Thank you for reading Tips & Tricks!

    -Amber

  112. acosta on December 28th, 2013 12:53 am

    Hi Matthew,

    Thank you for checking out our Tips & Tricks blog. For assistance with your inquiry, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/. Or you can reach us by phone at 800-542-2307.

    I hope this helps!

    -Amber

  113. acosta on December 28th, 2013 12:57 am

    Hi Gez,

    We may have an answer for that on our support webpage: http://www.rolanddga.com/owners/support/.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact information at http://www.rolanddga.com/owners/support/email/.

    If you are outside of our territory, you can find contact info for a local Roland affiliate here: http://www.rolanddga.com/company/internationalPartners.asp.

    I hope this is helpful. Thank you for reading Tips & Tricks!

    -Amber

  114. acosta on December 28th, 2013 1:00 am

    Hi there,

    For assistance with this inquiry, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer the help of one of our Product Support Specialists, please send us an email with your contact information at http://www.rolanddga.com/owners/support/email/. Or you can reach us by phone at 800-542-2307.

    I hope this helps. Thank you for reading Tips & Tricks!

    -Amber

  115. pete on December 31st, 2013 9:57 am

    After trying to print a transfer from illustrator that when I saved it a box said it would change the colours, it will no longer cut using cut contours.
    How can I re set it?

  116. acosta on December 31st, 2013 5:41 pm

    Hi Pete,

    Thank you for checking out our Tips & Tricks blog. For better assistance with this VersaWorks issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/. Or you can reach us by phone at 800-542-2307.

    I hope this helps!

    -Amber

  117. Tim Champagne on January 24th, 2014 7:55 pm

    I am having problems using the cut contour on a VS640. The cuts randomly do not cut smoothly they seem to jump making little holes instead of cut lines randomly throughout the job. I am using a 45 degree blade with the offset set to .45

  118. yousef on February 20th, 2014 9:12 pm

    hey
    i was just wondering if on the versa works can you make two separate cut passes so that i can cut once take it out to laminate than put it back in to cut again any suggesions??

  119. yousef on February 20th, 2014 9:12 pm

    also i am using the xc 540 printer/plotter

  120. Amber on February 22nd, 2014 5:05 pm

    Hey! I’m having trouble printing certain colors on images only. I can’t get my sp300v to print greens or yellows. When I just do a text it will print it but if it’s in a image it just prints everything pinkish purple. I need help asap! I had a roland tech come and he didn’t know what was causing it. I had him replace my pump because it was out. I hope someone can help. Thanks! Amber

  121. Daniel Murrell on March 13th, 2014 9:13 am

    i have just cleaned my waste bin and it is saying that my waste bin is 90% full, even though i cleaned it already and havent even printed anything yet. PLEASE HELP!!!

  122. Mahmoud on April 6th, 2014 8:40 pm

    Dear Mr
    u have versacamm vp 540 and it stop after finished the printing in the end left pinch and it hapened twice if you have advice for me
    thanks

  123. acosta on April 11th, 2014 10:26 pm

    Hi Tim,

    To best diagnose this cut issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/. You can also reach us by phone at 800-542-2307.

    I hope this is helpful. Thank you for reading Tips & Tricks!

    -Amber

  124. acosta on April 11th, 2014 11:05 pm

    Hi Yousef,

    We may have an answer for that on our support webpage: http://support.rolanddga.com/_layouts/RolandDGA/productdetail.aspx?pm=XC-540W

    If you’re located in North or South America and would prefer the direct assistance of one of our Product Support Specialists, please send us an email with your contact information at http://www.rolanddga.com/owners/support/email/.

    I hope this is helpful. Thank you for reading Tips & Tricks!

    -Amber

  125. acosta on April 11th, 2014 11:12 pm

    Hi Amber,

    In order to best diagnose this issue, we recommend that you contact our support team or a local dealer.

    For direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/. Or you can reach us by phone at 800-542-2307.

    Thank you for reading Tips & Tricks!

    -Amber

  126. acosta on April 11th, 2014 11:37 pm

    Hi Daniel,

    Thank you for you for reading Tips & Tricks. In order to best diagnose the cause, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would like direct assistance from one of our Product Support Specialists, please send us an email with your contact information at http://www.rolanddga.com/owners/support/email/. Or you can also reach us by phone at 800-542-2307.

    I hope we can help you resolve this issue!

    -Amber

  127. acosta on April 11th, 2014 11:52 pm

    Hi Mahmoud,

    Thank you for reading Tips & Tricks. In order to best diagnose this issue, we recommend that you contact our support team or a local dealer.

    If you’re located in North or South America and would prefer direct assistance from one of our Product Support Specialists, please send us an email with your contact info at http://www.rolanddga.com/owners/support/email/. Or you can reach us by phone at 800-542-2307.

    I hope this helps!

    -Amber

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